Each member of the National Association of the Remodeling Industry pledges to observe high standards of honesty, integrity and responsibility in the conduct of business:
By promoting only those products and services which are functionally and economically sound and which are consistent with objective standards of health and safety.
By honoring all contractual obligations until and unless they are altered or dissolved by the mutual consent of all contractual parties concerned and by fulfilling those obligations in a reasonable prompt manner that is fair to all parties concerned.
By promptly acknowledging and acting on all complaints, and in situations where complaints appear unreasonable and persistent, by encouraging the customer to initiate an approved third-party dispute settlement mechanism.
